The music does play very good. There is no chips or cracks.There could be some scratches. Please see pictures and ask questions. Please contact me first before giving me feedback if something is wrong as we can work it out. I do have other things in my store so please look. The item "WTC Vanmark Red Hats Of Courage Image Of Hope 9/11 Music Box Figurine WTC" is in sale since Monday, May 13, 2019. This item is in the category "Collectibles\Historical Memorabilia\Firefighting & Rescue\Statues & Figures". The seller is "palmbayflorida" and is located in Palm Bay, Florida. This item can be shipped worldwide.